Version dated September 2, 2026
30-day return policy for the KidsProxy Box
If the Box is not right for your family, return it within 30 days of delivery for a full refund of the purchase price. You do not need to give a reason.
To be eligible, the Box must be complete, undamaged and in resalable condition. Normal signs of having set it up and tried it out are fine; physical damage, missing parts or heavy wear are not. We may reduce the refund if the returned device is not in the condition described.
How to return
- Start the return in the customer portal or through the contact form. Have your order number ready.
- We email you a prepaid return label within one business day. Return shipping inside the United States is free.
- Pack the Box with its power adapter and cable in the original packaging if you still have it, attach the label and drop it off with the carrier within 14 days.
Before you send it back, factory-reset the Box from the settings page. Your rules and profiles are stored in your account, not on the device.
Refunds
We issue the refund to the original payment method within 10 business days of receiving the Box at our warehouse, and we email you when it is done. Depending on your bank or card issuer, it may take a few more days to appear on your statement. The refund includes the purchase price and sales tax. Original shipping charges are refunded if you chose standard shipping; expedited shipping upgrades are not refundable.
Premium subscriptions
You can cancel Premium at any time; cancellation takes effect at the end of the current billing period and we do not refund partial periods. Two exceptions:
- First subscription: if you cancel within 30 days of your very first Premium payment, we refund that payment in full.
- Annual renewals: if you cancel within 14 days after an annual term renewed and have not used Premium features since, we refund the renewal charge.
If you return a Box that was bought as a bundle with Premium, the bundle ends with the return and we refund the bundle price. Any Premium fees already charged for the period after the return are refunded as well.
Defective or damaged products
If the Box arrives damaged or stops working, that is covered by our Limited Warranty rather than this return policy, and the 30-day window does not apply. Contact us and we will replace it.
Shipping
We ship to addresses in all 50 states and the District of Columbia. Shipping options and charges are shown at checkout before you place the order. Orders placed on a business day are usually handed to the carrier within two business days; you receive a tracking number by email. Delivery times shown at checkout are estimates, not guarantees.
Sales tax is charged where we are required to collect it, based on the shipping address. If a package is returned to us as undeliverable, we contact you to arrange redelivery or refund the order minus the shipping charge.
Questions
Email help@kidsproxy.com, call (888) 898-7565 (toll-free) or use the contact form.