Limited Warranty

Version dated September 2, 2026

1. What this warranty covers

Identiqa Inc. ("Identiqa") warrants to the original purchaser that the KidsProxy Box, including the supplied power adapter, will be free from defects in materials and workmanship under normal household use for a period of two (2) years from the date of delivery. This is a limited warranty.

If a defect covered by this warranty appears during that period, we will, at our option, repair the device or replace it with a new or refurbished device of equal or better function. This is your sole and exclusive remedy under this warranty.

2. What is not covered

• Damage from drops, liquids, power surges, improper voltage, accidents or misuse.
• Normal wear of the power adapter and connectors.
• Modifications to the hardware, or damage caused by installing third-party firmware.
• Cosmetic damage that does not affect function.
• Devices bought from unauthorized sellers, or with a removed or altered serial number.

Running your own software on the Box is expressly permitted and does not void this warranty. The Community Edition and Premium software and apps are covered by the Terms of Service, not by this warranty.

3. How to obtain warranty service

Report the problem through the contact form, in the customer portal, by email to help@kidsproxy.com or by calling (888) 898-7565. Describe what happens and have your order number ready.

We will email you a prepaid return label. Shipping both ways within the United States is free of charge to you.

You will usually receive a repaired or replacement device within ten business days of our receiving yours. If it takes longer, we will let you know.

4. Replacement devices

A replacement may be a refurbished device that is functionally and cosmetically equivalent to new. The replacement is covered for the remainder of the original warranty period or 90 days from delivery of the replacement, whichever is longer. Devices we replace become our property.

5. Your settings

Your rules and child profiles live in your account, not on the device. After you connect the replacement, they are back.

Local backups stored on the Box cannot be transferred. If you rely on them, save them before you send the device in, or use the cloud backup included with Premium.

6. Limitations

To the extent permitted by law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the two-year term of this limited warranty. Identiqa is not liable for incidental or consequential damages, including loss of data or the cost of substitute products, arising from any breach of this warranty.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

7. Warrantor