1. Who we are and what we offer
KidsProxy is a parental-control service provided by Identiqa. It has two parts: open-source software you may use free of charge, and a paid service called KidsProxy Premium.
The software filters internet traffic inside your home network. It runs on the KidsProxy Box or on hardware you already own. Premium adds features that require a connection to our servers.
2. How the contract comes about
Your order is an offer to us. The contract comes about when we confirm it by email or ship the goods — whichever happens first.
For a subscription without hardware, the term starts when your access is activated. If you order a Box, it starts on the day you first set the device up.
3. Prices and payment
All prices include statutory VAT. Shipping charges are shown separately before you place the order.
When you pay by card, we first obtain an authorisation for €0.00. Your card is charged only when the goods leave our warehouse. Subscription fees are charged at the beginning of each billing period.
The discounted device price in a bundle requires a minimum term of twelve months. If you cancel earlier, we charge the difference to the standalone price of the Box.
4. Term and cancellation
You can cancel a monthly subscription with effect from the end of any month. Annual subscriptions and the box plan run until the end of the agreed term and renew for the same period unless you cancel with four weeks' notice.
You can cancel in the customer portal, by email or via the contact form. You do not have to give a reason.
After your subscription ends, the Box remains yours. It keeps filtering your home network, but without the Premium features.
5. Your obligations
Your account credentials are personal. Do not share them and keep them secure.
One subscription covers one household with up to 25 managed people and any number of Boxes. Commercial use, or sharing the subscription with other households, is not covered; we offer separate agreements for that.
6. Availability and limits of the service
We aim for high availability but cannot guarantee it without interruption. Where possible, we announce maintenance in advance.
No filter catches every unsuitable piece of content. KidsProxy reduces the risk considerably, but it replaces neither attention nor conversations within the family. We state this limitation openly because it is part of the truth.
7. Data
What happens in your home stays there. The Box works on its own; when it reaches our servers for individual queries, it does so without any personal reference.
Details are set out in our privacy notice, which forms part of this agreement.
8. Changes to these terms
We notify you of changes by email at least six weeks in advance. If you do not object before they take effect, they are deemed accepted. We point this right out again in the notice.
9. Final provisions
German law applies. If you are a consumer, the mandatory protective provisions of your country of residence remain unaffected.
We do not take part in dispute resolution proceedings before a consumer arbitration body. The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr.
This is a translation of the German original. In case of doubt, the German version applies.