1. Scope of the warranty
We provide a 24-month manufacturer's warranty on the KidsProxy Box from delivery. Within that period we remedy defects in material and workmanship free of charge — by repair or replacement, at our choice.
This warranty is voluntary. Your statutory rights in the event of defects remain unaffected and are neither limited nor replaced by it.
2. What is not covered
Damage caused by dropping, moisture, power surges or improper handling.
Wear on the power supply and connectors from ordinary use.
Modifications to the hardware and installing third-party firmware. Running your own software on the Box is expressly permitted and does not end the warranty.
3. How to make a warranty claim
Report the fault via the contact form or in the customer portal. Describe what happens and have your order number ready.
We send you a prepaid return label. Shipping is free of charge for you.
You usually receive a repaired or new device within ten working days. If it takes longer, we let you know.
4. Replacement devices
A replacement device may be a refurbished unit in as-new condition. It is equivalent technically and in appearance.
The original warranty period continues to run for the replacement device; it does not start again.
5. Your settings
Your rules and children's profiles are stored in your account, not on the device. They are back as soon as you connect the replacement device.
Local backups on the Box cannot be transferred. If they matter to you, save them before sending the device back — or use the cloud backup included with Premium.
This is a translation of the German original. In case of doubt, the German version applies.